Terms & Conditions

1. Acceptance of Terms

By accessing, registering, or using the fanchai platform, you agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you (the user) and the platform operators.

We reserve the right to update these terms at any time. Continued use of the platform after such changes are posted constitutes your acceptance of the revised terms.

2. Eligibility

To use our services, you must be at least 18 years of age, or the minimum legal gambling age in your specific jurisdiction. By creating an account, you represent that you have the full legal capacity to enter into this agreement.

Access to our services may be restricted or prohibited in certain regions. It is your responsibility to ensure that your use of the platform complies with the laws applicable to Malaysia.

3. Account Registration and Security

When registering, you must provide accurate, current, and complete information. To prevent fraud, we require a "Know Your Customer" (KYC) verification process which must be completed before any withdrawals are processed.

• One Account Policy: Only one account is allowed per person, household, IP address, or device.
• Security: You are solely responsible for maintaining the confidentiality of your password and account details.
• Compromised Accounts: If you suspect your account has been breached, you must notify our support team immediately.

4. Deposits and Withdrawals

We support various payment categories as integrated via our partner payment providers. All transactions are processed in MYR (RM).

• Limits & Timing: Deposit and withdrawal limits, as well as processing times, are displayed within your account and may vary based on the chosen payment method.
• Ownership: Payment methods used must belong to the registered account holder. Third-party payments are strictly prohibited.
• Verification: Successful KYC verification is a prerequisite for all payout requests.

5. Bonuses and Promotions

All bonuses provided by fanchai are subject to specific terms and conditions. For current offers and their specific rules, please visit our Promotions Page.

• Wagering Requirements: Bonus funds are subject to playthrough requirements, meaning they must be wagered a certain number of times before they can be converted to cash.
• Bonus vs. Cash: Bonus funds are kept in a separate balance from cash funds.
• Betting Limits: Maximum bet limits may apply while a bonus is active.
• Bonus Abuse: We reserve the right to void bonuses and winnings if we detect systematic abuse or exploitation of promotional offers.

6. Game Rules and Fair Play

All games on the platform are provided by licensed game suppliers and utilize certified Random Number Generators (RNG) to ensure fair and unbiased outcomes.

• Technical Issues: In the event of a technical glitch or connection failure during a game round, the round may be voided and stakes refunded to the player.
• Disputes: Any disputed game outcomes will be investigated using server logs provided by the game supplier.

7. Prohibited Activities

The following activities are strictly forbidden and may lead to immediate account termination and loss of funds:

• Fraudulent activity or requesting chargebacks from payment providers.
• Collusion with other players, arbitrage, or hedge betting.
• Creating multiple accounts to exploit bonuses.
• Using bots, software automation, or scripts to place bets.
• Exploiting technical glitches or bugs in the platform.
• Money laundering or using payment methods belonging to others.

8. Responsible Gambling

We are committed to providing a safe gaming environment. We offer several tools to help you manage your gambling habits:

• Limits: Set deposit limits and session reminders.
• Cool-off: Temporary breaks from gaming.
• Self-Exclusion: A permanent or long-term block. Note that once self-exclusion is activated, it cannot be cancelled early.

For more detailed information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on this website, including the fanchai logo, design, graphics, and text, is the intellectual property of the platform operators. You may not reproduce, modify, or distribute any part of the site without express written permission.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted or error-free. Maintenance may occur periodically.

Obvious errors in displayed odds, account balances, or payout amounts (e.g., clerical errors) may be corrected by the platform administration.

11. Suspension and Termination

We reserve the right to suspend or close any account if there is a breach of these terms, suspicion of fraud, or during a security investigation. During an investigation, funds may be temporarily frozen. Remaining legitimate balances will be handled according to our internal security protocols.

12. Data Protection

Your privacy is important to us. The collection and processing of your personal data are governed by our Privacy Policy. We encourage you to read it to understand how your data is handled.

13. Complaints and Disputes

If you have a complaint, we encourage you to contact our internal support channels first. Please provide your account ID and a detailed description of the issue.

If a dispute cannot be resolved internally, the platform's decision on the final resolution will be based on server logs and the terms outlined in this document.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. All changes will be posted on this page. We recommend checking the "Effective Date" at the top of this page regularly to stay informed.

15. Contact Information

If you have questions regarding these Terms & Conditions, please reach out to our support team through the official contact channels available on the Support Page.