Privacy Policy | fanchai Official - Secure Gaming in Malaysia

Last Updated: 2026-08-19

Privacy at a Glance

What we collect: Account details, identity verification, payment info, and device technical data.
Why we collect it: To manage your account, process payouts, prevent fraud, and ensure legal compliance.
Who sees it: Only our internal authorized staff and necessary partner service providers. We never sell your data.
Retention: We keep data for the duration of your account and as required by Malaysian law.
Your Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how fanchai collects, uses, and protects the information of users within Malaysia. By using our services, you agree to the practices described herein.

This policy applies solely to our official platform. It does not apply to third-party websites, external payment gateways, or other services you may visit after leaving our site. We encourage you to read the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

Account and Identity Data

Information such as usernames, passwords, and contact details used to create and maintain your account.

Verification Documents

Government-issued identification and residency proofs used to verify your identity and age (KYC process).

Payment Data

Transaction histories and payment method details necessary to facilitate deposits and withdrawals.

Gaming and Transaction Activity

Records of games played, betting patterns, and financial transactions to ensure fair play and account security.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details to optimize performance and detect multi-accounting.

Support Communications

Records of interactions with our support team to resolve queries and improve service quality.

3. How We Collect Data

We gather information through the following means:

Directly from You: When you register, update your profile, upload KYC documents, or contact support.
Automatically: Through cookies and tracking technologies as you navigate our website.
Partner Providers: From trusted service providers who assist in identity verification or payment processing.

4. Why We Use Data

Your data is processed for the following legitimate purposes:

Account Management: Creating, securing, and maintaining your user profile.
Financial Processing: Executing deposits and withdrawals accurately.
Verification: Confirming your age and identity to prevent unauthorized access.
Security: Detecting and preventing fraud, money laundering, and the use of multiple accounts by a single user.
Personalization: Enhancing your user experience by tailoring content to your preferences.
Compliance: Fulfilling legal obligations applicable to gambling operators in Malaysia.
Marketing: Sending promotions only if you have provided explicit consent.

5. When We Share Data

We do not sell, rent, or trade your personal data to third parties. We only share information with:

Service Providers: Technical partners, payment processors, and identity verification services essential for our operations.
Legal Authorities: When required by law to comply with judicial proceedings or government requests.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: Use of industry-standard encryption for data in transit.
Access Control: Restricting internal access to personal data to only those employees who require it for their role.
Isolation: Ensuring payment data is handled through secure, isolated channels.
Monitoring: Continuous monitoring of systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to improve site functionality and analyze traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your situation, you have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Withdrawal: Object to specific processing activities or withdraw marketing consent.

To exercise these rights, please contact our team via the Support page. Note that certain data must be retained after account closure to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the data only for the timeframe required by applicable law in Malaysia to meet legal, tax, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately. Parents or guardians who believe a minor has created an account may report it through our Support channels.

11. Cross-Border Transfers

To provide a global standard of service, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you have the latest version.

13. Contact Us

If you have any questions or concerns regarding your privacy or the handling of your data, please reach out to us through the official channels provided on our Support page.

Your privacy and security are our top priorities at fanchai.