This policy explains how Fanchai uses cookies and similar technologies to provide a secure, efficient, and personalized gaming experience for our users in Malaysia.
What Are Cookies?
Cookies are small text files that a website stores on your computer or mobile device when you visit. They allow the site to "remember" specific information about your visit, such as your language preferences or whether you are logged into your account. In addition to standard cookies, we may use similar technologies: Local Storage, which allows data to be stored on your device for longer periods, and Tracking Pixels, which are tiny, invisible images used to monitor whether a page has been loaded.
For an online gaming platform, these technologies are essential. They ensure that your session remains active as you move between different games, protect your account from unauthorized access by validating your identity, and allow us to optimize the website's performance to prevent lag during live baccarat or slot gameplay.
Types of Cookies We Use
Cookie Category
Purpose & Examples
Necessity
Essential Cookies
Required for core site functions. Examples include maintaining your active login session and ensuring secure transactions in MYR.
Mandatory (Site will not function without these).
Performance Cookies
Used to analyze how visitors interact with the site. This helps us identify which game categories are most popular and fix technical errors.
Optional (Site remains functional if disabled).
Functional Cookies
Remember your personal settings. Examples include your preferred currency display (RM) and remembering the last games you played for quicker access.
Optional (Some convenience features will be lost).
Targeting Cookies
Used to deliver relevant promotions and offers based on your gaming interests and habits.
Optional (You will see generic rather than tailored ads).
How We Use Cookies
Session Authentication
Keeps you logged into your Fanchai account as you navigate through the lobby and games.
Preference Settings
Stores your interface settings, such as language and currency, to avoid repeated configuration.
Security & Fraud Prevention
Helps detect multi-account abuse and prevents fraudulent activities to keep the platform fair.
Analytics & Optimization
Measures page load times and user journeys to improve the overall app and website experience.
Third-Party Cookies
Some cookies used on our platform are placed by external service providers. These third-party cookies allow us to integrate essential services that we do not provide directly. These providers generally include:
Analytics Partners: To understand site traffic and user behavior.
Advertising Networks: To show you relevant Fanchai offers on other platforms.
Payment & Security Providers: To ensure secure deposits and withdrawals.
Live Support Tools: To enable real-time chat assistance for our users.
Because these cookies are managed by third parties, we encourage you to review the individual privacy and cookie policies of these providers for more detailed information.
How to Manage or Disable Cookies
You have the right to decide which cookies to accept. Most modern browsers allow you to control cookie settings via their privacy menus:
Google Chrome
Settings > Privacy and security > Cookies and other site data.
Mozilla Firefox
Settings > Privacy & Security > Cookies and Site Data.
Microsoft Edge
Settings > Cookies and site permissions > Manage and delete cookies.
Important Notice
Using "Incognito" or "Private" browsing modes prevents the browser from saving cookies after the session ends, but it does not stop cookies from being used during the active session. Please note: If you disable Essential Cookies, you will be unable to log in to your account or process deposits and withdrawals.
Cookie Consent & Your Choices
When you first visit Fanchai, we provide a consent banner allowing you to accept or customize your cookie preferences. You can change these choices at any time through your browser settings.
We process your cookie data in accordance with our commitment to transparency and user privacy. For more detailed information on how we handle your personal data, please visit our Privacy Policy.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements in Malaysia. We will announce significant changes via our site notifications. We recommend checking the "Last Updated" date at the top of this page to ensure you have the most current version.
Contact Information
If you have any questions regarding our use of cookies or how to manage your preferences, please contact our customer support team through the following channels:
fanchai