Deposits & Withdrawals Guide

How the Cashier Works

The fanchai cashier serves as the single hub for all your financial transactions. Your account balance is held in MYR and is displayed using the RM symbol throughout the platform for clarity. When you deposit, funds are credited to your balance according to the method chosen.

It is important to understand that while deposits are processed for credit, withdrawals are handled as reviewed requests. Rather than an instant transfer, each payout request undergoes a security check to ensure all requirements, such as identity verification and bonus completion, have been met before the funds are released to your account.

Payment Method Categories in Malaysia

How to Deposit

1. 1

   Log In to Your Account

   Access your profile using your secure credentials via the fanchai official login page or the mobile app.

2. 2

   Open the Cashier

   Navigate to the cashier section from your account menu to view your current RM balance and funding options.

3. 3

   Select a Payment Category

   Choose from the available categories, such as e-wallets or bank transfers, based on your preference.

4. 4

   Enter Your Intended Amount

   Input the amount of MYR you wish to deposit, ensuring it aligns with your personal budget.

5. 5

   Confirm the Transaction

   Follow the instructions on the redirected payment page or within your payment app to authorize the transfer.

6. 6

   Verify Your Balance

   Return to the cashier to see your updated balance. If it hasn't updated, please visit our Support page.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules at fanchai is that all payment methods must belong exclusively to the registered account holder. We strictly prohibit third-party deposits and withdrawals. This means the name on your bank account, e-wallet, or card must exactly match the name provided during registration.

This policy is not intended as red tape; rather, it is a vital security measure designed to protect your funds. By ensuring that money only moves between the platform and the verified owner, we prevent account takeovers and fraud. If a name mismatch is detected, the transaction will be rejected, and funds will be returned to the original source. This ensures that your winnings always reach you and only you.

How to Request a Withdrawal

1. 1

   Complete Identity Verification

   Ensure your account is fully verified to avoid delays in the approval of your payout request.

2. 2

   Settle Active Bonuses

   Check if you have any active bonuses. All wagering requirements must be met or the bonus cancelled via the Bonus page.

3. 3

   Access the Cashier

   Open the cashier menu and select the withdrawal or payout option to start the request process.

4. 4

   Choose a Payout Method

   Select the method you wish to receive your funds. We generally return funds to the original deposit source.

5. 5

   Submit Your Request

   Enter the amount you wish to withdraw and submit the request for review by our finance team.

6. 6

   Track the Status

   Monitor the progress of your payout through your account transaction history until the status changes to completed.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process where we confirm that the information you provided during registration is accurate. As a responsible operator, we conduct this check to maintain the integrity of our platform and protect players from identity theft.

Verification is typically required only once. Once your documents are approved, you will not need to repeat the process for every withdrawal. Generally, we require a clear photo of an official government-issued ID, a recent document confirming your residential address, and proof that your chosen payment method is registered in your name.

To ensure a smooth experience, we strongly recommend uploading your documents before initiating your first withdrawal. When uploading, ensure that all four corners of the document are visible, the text is legible, and the lighting is clear. Providing complete and accurate documentation upfront prevents the common delays that occur when a payout request is submitted for an unverified account.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can lead to a delay in receiving your funds. Common reasons include:

• Verification Pending: Your account documents may still be under review. Action: Ensure all requested documents are uploaded and clear.
• Active Bonus Present: You may have an active bonus with unmet wagering requirements. Action: Complete the wagering or contact support to settle the bonus.
• Method Mismatch: The payout method does not match the deposit source or the account name. Action: Update your payment details to match your registered identity.
• Incorrect Details: A typo in the account number or payment info. Action: Double-check your entered details in the cashier.
• Recipient-Side Checks: Your bank or provider may be performing their own internal security checks. Action: Contact your payment provider for more information.

If you believe your withdrawal is delayed unnecessarily, please contact our Support team. Have your User ID and the transaction reference number ready for faster assistance.

How Currency and Amounts are Displayed

To maintain consistency for our Malaysian players, the official account currency is MYR, and you will see the symbol RM used for all balances and transactions throughout the interface.

If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown to you at the moment of confirmation is the actual amount that will be applied to your account, ensuring there are no surprises regarding your final balance.

Staying in Control of Your Deposit Budget

Responsible gaming is a priority at fanchai. We provide several tools to help you manage your spending, including the ability to set deposit limits. These limits can be configured within your account settings to prevent you from spending more than you intended.

Please be aware that while decreasing a limit usually takes effect quickly, increasing a limit may involve a waiting period for your own protection. We highly recommend deciding on your session budget before opening the cashier, rather than adjusting your limits after a round of play. For more information on how to play safely, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your security is our top priority. We urge all players to use the security options provided in the account settings, such as strong passwords and two-factor authentication where available.

Always keep your payment details confidential and never share your account credentials with anyone. Remember: you should only ever make deposits through the official cashier located on this domain. Treat any message, email, or call asking you to transfer money to a different account or external link as a fraud attempt. fanchai will never ask for your password or request funds outside of our secure cashier.