fanchai
A long-established method widely familiar to players. It requires a registered bank account and is suitable for those who prefer traditional financial channels.
fanchai Payments Guide | Deposit & Withdrawal Process
The cashier serves as the central hub for managing your funds, allowing you to move money into your account for gaming or request a payout of your winnings. This guide explains the general procedures for handling your capital. Please note that specific available payment methods, current limits, and any associated terms are displayed in real-time directly within the cashier interface during your session.
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Last updated: September 11, 2026
How the cashier works
When you access the cashier, you are interacting with a unified management system where your account balance is held in MYR and displayed using the RM symbol. This interface allows you to navigate between adding funds and requesting payouts without leaving the page. It is important to understand that while deposits are processed through automated systems, withdrawals are handled as review requests. When you submit a payout, the system logs the request for verification by the finance team to ensure all security criteria are met before the funds are released. This structured approach helps maintain the integrity of every transaction and ensures funds reach the correct recipient.
Payment method categories available in Malaysia
Common in daily life for quick transactions. Players need a verified digital wallet app, making this ideal for those seeking a mobile-centric approach.
Direct and convenient, leveraging mobile network services. This is a suitable choice for users who prefer integrating their payments with their phone account.
A flexible option for those who prefer not to link a bank account directly. Vouchers are purchased and then redeemed via a unique code in the cashier.
How to deposit
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1
Access your account
Perform a member login to enter your secure dashboard and gain access to the financial tools.
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2
Open the cashier
Navigate to the cashier section from the main menu to view your current balance and available funding options.
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3
Select a category
Choose from the available payment method categories, such as e-wallets or bank transfers, based on your preference.
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4
Enter the amount
Input the specific amount you wish to add to your balance and confirm the details on the summary screen.
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5
Finalize the payment
Complete the transaction within your chosen payment app or the redirected secure payment page as prompted.
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6
Verify balance update
Return to the lobby to check if your balance has updated. If it does not, please contact our support team.
Why payment methods must be in your own name
To maintain a secure environment, we implement a strict name-matching policy. All funds must be deposited from and withdrawn to an account that belongs to the registered account holder. This safeguard is designed to prevent account takeover and unauthorized third-party transactions. If a payment is made from a source where the name does not match your account profile, the transaction may be rejected. Furthermore, mismatched details are a primary cause of blocked payouts, as funds must return to the original source for security reasons. By ensuring your payment details align perfectly with your profile, you help us protect your funds and streamline the payout process.
How to request a withdrawal
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1
Complete verification
Ensure your account has passed the identity verification process to allow for the seamless movement of funds.
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2
Settle active bonuses
Check for any active promotions. Bonuses must be settled or closed before a withdrawal request can be submitted.
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3
Enter the cashier
Open the cashier interface and switch from the deposit tab to the withdrawal request section.
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4
Choose a payout method
Select a valid payout method that matches the name on your account to avoid any processing delays.
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5
Submit the request
Enter the amount you wish to withdraw and submit the request for review by the finance team.
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6
Track status
Monitor the status of your request within your account history until the funds are successfully transferred.
Account verification and the first payout
Account verification is the process of confirming that the person using the account is who they claim to be. This is a standard procedure for any regulated operator to prevent fraud and ensure compliance with financial regulations. Verification is typically requested only once during the lifecycle of the account, rather than for every single transaction, to minimize inconvenience.
During this process, you will generally be asked to provide a few key documents: a clear photo of an official identity document, a recent proof of address, and evidence that your chosen payment method is registered in your name. To ensure a smooth experience, we strongly recommend uploading these documents in a well-lit environment, ensuring all four corners of the page are visible, before you initiate your first withdrawal. Doing so prevents the request from being paused while documents are being reviewed.
Why a withdrawal might be delayed and what to do
While we aim for efficiency, certain factors can pause a payout. If your withdrawal is not appearing, it is likely due to one of the following:
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Verification pending: Your identity documents may still be under review. Check your account status or upload missing files.
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Active bonus present: A pending wagering requirement may be blocking the payout. Visit the promotions page to check requirements.
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Method mismatch: The payout method does not match your deposit source or account name. Update your details in the profile.
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Incorrect details: A typo in the account number or name can stall a transfer. Double-check your submitted data.
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External checks: The receiving bank or provider may be conducting their own security checks beyond our control.
If you have checked these points and still need help, visit the support page. Please have your account ID and the transaction reference number ready.
How currency and amounts are displayed
The platform operates using the Malaysian Ringgit (MYR) as its base currency, which is represented by the symbol RM throughout the user interface. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount displayed on the confirmation screen before you finalize the transaction is the active amount that will be credited to or debited from your account.
Staying in control of your deposit budget
Responsible gaming is a priority. Within your account settings, you can configure deposit limits to help manage your spending. These tools allow you to set boundaries on how much you can add to your account over specific periods. Please be aware that requests to decrease a limit usually take effect faster than requests to increase one, as a safety measure.
We recommend deciding on your budget before opening the cashier, rather than adjusting it after a session. For more tools and advice on maintaining a healthy balance, please visit our responsible gaming section.
Protecting your funds and account security
Secure Access: Utilize all security options provided in your profile settings to protect your login credentials.
Confidentiality: Never share your payment details or account passwords with anyone, including people claiming to be staff.
Official Channels: Only perform transfers through the official cashier on this domain. Treat any external message asking for money as fraud.
Frequently asked questions
How do I deposit?
Log in to your account, enter the cashier, and select a payment category that suits you. Enter the desired amount, confirm the transaction in your chosen app or page, and your balance will update once the process is complete.
Why do I need to verify my identity?
Verification ensures that you are the legal owner of the account and that you meet the required age criteria. It is a security measure to prevent fraud and ensure that payouts are sent to the correct person.
Can someone else pay on my behalf?
No. For security reasons and to prevent fraud, all deposits must come from an account in your own name. Third-party payments are not permitted and may lead to your funds being returned or your account being flagged.
Why is my withdrawal still pending?
Withdrawals are reviewed by our finance team. Delays usually happen if your account is not yet verified, if there is an active bonus with pending wagering requirements, or if the payment details provided are incorrect.
How do I set a deposit limit?
You can configure your spending boundaries within the account settings section. Simply navigate to the responsible gaming tools and set the amount you are comfortable with for your deposits.
Does an active bonus affect my withdrawal?
Yes. If you have an active bonus, you must typically complete the wagering requirements or settle the bonus before the system will allow you to request a withdrawal of your funds.
Understanding the flow of your funds ensures a transparent and secure experience. Whether you are adding funds for a session or requesting a payout of your winnings, following the guidelines above will ensure your transactions are handled efficiently.
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